Grow with us

Start your career at the iubh

Since its founding in 1998, IUBH International University has developed into the largest private university for online and dual study programmes in Europe. We offer more than 80 career-oriented Bachelor & Master programs in various fields of study. These English and German language programs are all accredited and state-approved. As a pioneer in digital education, we continuously improve the learning experience of our students with the help of innovative technologies and a constant focus on student satisfaction. Our ambitious goals and a constant growth rate of over 50% are only possible thanks to our great team of entrepreneurial thinking & acting employees.

Publication date: 6/18/20

Operations Manager (m/f/d) Online International

Location: Berlin, Deutschland
Full Time | With Professional Experience

Become part of our team immediately  / by arrangement in full-time at our location in Berlin

 

Your primary duties and accountabilities

  • You are responsible for the customer journey of our international distance learning prospective students in terms of marketing, customer acquisition and sales 
  • You manage the operational customer processes from first contact to contract closure and work intensively on optimizing them together with the sales teams 
  • You ensure that all tools, systems and processes operate smoothly and are aligned with our operational standards 
  • You consider shifting business needs as well as those of external and internal stakeholders and incorporate them into new initiatives and strategic plans 
  • You identify bottlenecks, inefficiencies or potential for improvement in our daily operations by analyzing data and processes 
  • You report all key performance indicators, goals, efficiency and trend analyses during monthly business reviews to the executive board and determine values and mission 
  • You will help expand our BA and MA offerings into new international markets, have a feel for other cultures and their habits and identify the changes necessary to deliver an optimal product and service to each new international target group 
  • You collaborate with other Operations Managers (e.g. in after sales) to identify and implement best practices 

 

 

 

Position requirements

  • You have successfully completed your studies and have at least 2 years of professional experience, preferably in the area of project / process management or in the management of operational customer processes
  • With an intensive customer orientation and a strong service philosophy, you ensure a high level of customer satisfaction and a high recommendation rate
  • You bring an analytical and entrepreneurial approach and convince with decision-making joy and implementation strength
  • You have a certain IT affinity and a high understanding of IT systems and software applications, excellent MS Office skills are a matter of course for you
  • You like to work in an entrepreneurial and dynamic environment
  • You have business fluent English and at least basic German language skills

 

 

 

 

 

 

    

   

 

 

You are looking for a new challenge and you find the job offer attractive? If you match this profile and are searching for a new challenge, we look forward to receiving your application (incl. cover letter, résumé, and references) via Online Application Form.

For questions or further information please contact Cathleen Kaufmann at c.kaufmann@iubh.de. We look forward to receiving your application.

For further information please visit: www.iubh-university.de or www.iubh-karriere.de

What you can expect from us

Highly motivated and qualified? Then join the IUBH-Team! Your commitment and your ideas

will be appreciated with numerous benefits.

30 days
vacation

Free German
language courses

Staff courses
and study options

Flexible
working hours

Employee discounts

Homeoffice

Company pension scheme

We are looking forward to receiving your application

As a pioneer in digital education, we are open to innovative application formats. We are looking forward to getting to know you!

Your contact

Recruiting Team
IUBH Internationale Hochschule
Telefon: +49 2224-12306-90

Candidate feedback